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Frequently Asked Questions


Can I return an item that I am not satisfied with for a refund/exchange?

If you wish to return an item for any reason you can do so, but you must first confirm that this is possible by contacting time2tease by email or post. Any goods returned to us without prior consent are sent back to you at your cost.

You must ensure that you return the item within 7 days of receiving your order. Items must be returned in a new or unused condition. We will refund the cost of the items but the return postage is non-refundable.

What can I do if I have received a faulty/damaged product?

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. We will not accept extra charges for other courier services or guaranteed next day services. We recommend using an insured delivery method, however, we will not accept extra charges for overnight courier services.

Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us will be sent back to you at your cost. Please note that our return policy also applies.

Can I exchange the item I have received for something else?

If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements.